Shipping Policy

FREE SHIPPING

The free shipping policy applies to any valid address within Malaysia only (Peninsular Malaysia, Sabah and Sarawak). All free shipping will be shipped via Registered Post Shipping only. It requires an authorized signature to be present for goods to be delivered to you.

SHIPPING ADDRESS

We will only ship to addresses provided in the billing address or shipment address provided during your purchase. Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us. All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

CHANGE IN SHIPPING ADDRESS

If you have any request for change of shipping address, please email us at sales@vidcrowdmedia.com within 12 hours upon your order submission. If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

SHIPPING TIME

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

TRACKING NUMBER

Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.

You may also visit http://www.poslaju.com.my/track.aspx to track your shipment once you’ve received the tracking number.