If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to besubmitted by emailing us at email@example.com.
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
You can initiate a return online after you have received your goods and only if the return policies above are fulfilled. You may request for a return and refund by submitting for a Return Merchandize Authorization (RMA) Form.
If the return policy is applicable, an RMA number will be issued to you and you will be notified on the procedure for return of goods to our return center.
The RMA number is only valid for 30 days. If your RMA has not been received at our return center within that 30 days, your RMA will be closed and you will no longer be eligible for a refund.
Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfill our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
If you received incorrect or damaged 1OTT Player(s) during shipping, kindly contact us at firstname.lastname@example.org and our customer service representative will assist you with this issue.