Cancellation, Return & Refund Policy

CANCELLATION PRIOR TO SHIPMENT

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to besubmitted by emailing us at sales@vidcrowdmedia.com.

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.

RETURN POLICY

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

  • You have 15 calendar days to return an item from the date you received it
  • Only items that have been purchased directly from 1OTT Official Online Store can be eligible for a return. Any 1OTT product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
  • Please ensure all goods are returned in original condition and packaging with all included accessories.
  • Goods are ineligible for a return if the following are applied:
    • i) Goods are physically damaged/broken and not in original state/condition
    • ii) Goods have been tampered/ refurbished or modified in terms of software/ hardware
  • Customers will be responsible for all shipping charges to return goods to the 1OTT return center.
  • Returns are applicable only for a complete 1OTT product set with includes 1OTT player, included accessories and box packaging. Separate components are not eligible for the return policy.
ONLINE RETURN PROCESS

You can initiate a return online after you have received your goods and only if the return policies above are fulfilled. You may request for a return and refund by submitting for a Return Merchandize Authorization (RMA) Form.

If the return policy is applicable, an RMA number will be issued to you and you will be notified on the procedure for return of goods to our return center.

The RMA number is only valid for 30 days. If your RMA has not been received at our return center within that 30 days, your RMA will be closed and you will no longer be eligible for a refund.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfill our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

  • Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days
  • Credit card refunds via iPay88 services, refunds will be sent to the card-issuing bank by iPay88. Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

INCORRECT OR DAMAGED ITEMS

If you received incorrect or damaged 1OTT Player(s) during shipping, kindly contact us at sales@vidcrowdmedia.com and our customer service representative will assist you with this issue.